The AI receptionist for home-service businesses
Hands full? We'll get the phone.
Pilotlight answers every call to your business by the second ring, day or night, books the job on your calendar and texts you the details.
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Watch a call
4.9 from 1,240 reviews
14 days free
No contracts
Live call
2:14 PM
Caller
Our AC quit and it's 104 out. Can someone come today?
Pilotlight
I can have a tech there between 4 and 6 this afternoon. What's the address?
Booked: today, 4–6 PM
Plumbing
Heating & air
Electrical
Roofing
Garage doors
Pest control
Pool service
Appliance repair
Locksmiths
Water damage
Septic & drains
Tree service
A front desk that never clocks out.
Everything a good receptionist does on every call, at any hour, and nothing you haven't told it to.
Booking
It books the job, not just a message.
Pilotlight sees your calendar and your techs, offers the caller real arrival windows and puts the job on the schedule while they're still on the line. You get a text, not a voicemail.
Today
3 jobs
8–10 AM
Furnace tune-up
Jo
12–2 PM
Drain clog
Mike
4–6 PM
AC repair, just booked
Ray
Emergencies, straight to your on-call tech
A burst pipe or a gas smell is patched through live, and it keeps trying the next tech on your list until someone picks up.
English and Spanish
It answers in the caller's language and texts you the summary in yours.
Your prices, and only yours
Your service-call fee, your free estimates, your financing. It quotes what you've told it and never makes one up.
Your service area, by ZIP code
Callers outside it get a polite no and a referral, not a wasted trip for your truck.
No robocalls, no sales pitches
Spam and sales calls are screened out before they reach your phone or your calendar.
A text after every call
Who called, what they need and what was booked, with the recording and the transcript.
Answering your calls by tonight.
Most owners set it up on a lunch break, with a real person from our team on the phone the whole way through.
01
5 minutes
Forward your number
Keep the number on your truck. Forward it all the time, after hours, or only when you don't pick up.
02
A 10-minute call
Tell it how you work
Your services, prices, service area, hours and who's on call. One of us walks you through it.
03
From the first call
Calls turn into jobs
It answers, books the window and texts you. Listen to any call, and change how it answers anytime.
9:47 PM
A pipe just burst. You're at dinner.
Picks up on the second ring
Talks them through the shut-off
Books your on-call plumber
Texts you both the job
After-hours line
Ringing
Answered, ring 2
Pilotlight
Thanks for calling, you've reached the after-hours line. What's going on?
Caller
Water's pouring through my kitchen ceiling. I think a pipe burst.
Pilotlight
First, turn off the main valve. It's usually near the water heater. I'll stay on the line.
Caller
Okay… found it. It's off.
Pilotlight
Good. Mike, our on-call plumber, can be there by 10:30. The emergency visit is $189. Shall I book him?
Caller
Yes, please. Thank you.
Booked
Job
Burst pipe, kitchen ceiling
When
Tonight, 10:30 PM
Tech
Mike, on call
Price
$189 emergency visit
Pilotlight
now
Emergency booked: burst pipe, kitchen. Mike's there by 10:30 PM.
7:02 AM
The night, already sorted.
Every morning at seven, Pilotlight texts you a recap of the night: who called, what they needed and what's already on the schedule. Tap any call to hear it, or read the transcript.
Overnight
5 calls
11:12 PM
No heat, furnace
Booked for 8–10 AM with Jo
Booked
1:40 AM
Robocall
Screened out before it reached you
Screened
2:03 AM
Water heater leaking
Sent live to Mike, on call
Sent
5:55 AM
Quote for a new AC
Booked for Thursday, 9 AM
Booked
6:31 AM
Is my tech still coming?
Answered: Jo's on her way
Answered
Still picking up by the second ring.
3.2M
calls answered since 2022
418K
jobs booked onto owners' calendars
1.8
rings, on average, before we pick up
2,300
home-service businesses in 48 states
“I used to lose two or three calls a day up on roofs. Now I climb down to a text with the job already booked.”
Luis, roofing, San Antonio
“At 11 at night it talked a woman through shutting off her water, then booked my guy for 6am. She left us five stars.”
Tammy, plumbing, Mesa
“Honestly, most of my customers can't tell. The ones who ask think it's pretty cool.”
Dre, heating and air, Charlotte
Pays for itself with one job.
Every plan starts with 14 days free and no credit card. No contracts, no setup fees. The plans differ in how many calls Pilotlight answers and how many techs it books for.
Solo
Most crews pick this
For one truck.
$99
/mo
Up to 100 calls a month
Answers 24/7, holidays too Books onto one calendar A text after every call The morning recap English and Spanish Spam screening
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Crew
Most crews pick this
For a few trucks.
$249
/mo
Up to 400 calls a month
Everything in Solo Live transfer for emergencies Calendars for up to 8 techs
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Fleet
Most crews pick this
For a busy shop.
$599
/mo
Up to 1,200 calls a month
Everything in Crew Several locations and numbers Call flows for each service A dedicated setup specialist Priority support
Start free trial
Over your plan? Extra calls are $0.75 each, and we text you when you've used 80%.
More than 1,200 calls a month? Call or text (415) 555-0186
Questions owners ask us first.
Anything else, ask a person. Our support team picks up from 5am Pacific on weekdays.
Call or text (415) 555-0186
Will my customers know it's AI?
If they ask, it tells them. It introduces itself as your business's assistant, sounds like a calm, friendly person, and never pretends to be you.
Do I keep my business number?
Yes. You forward your existing number to Pilotlight: all the time, after hours, or only when you don't pick up. Switch it off from your phone in seconds.
What happens with a real emergency at 2am?
You decide what counts as one. Those calls are patched through live to whoever's on call, and it keeps trying the next tech on your list until someone answers. Everything else is booked for the morning.
What if it can't answer a question?
It takes a detailed message, tells the caller when you'll call back and texts you right away. It never makes up a price or a promise you haven't given it.
Does it work with my scheduling software?
It books straight onto most of the calendars and field-service apps the trades use. If yours isn't one of them, it texts and emails each booking so your office can add it.
Can I cancel anytime?
Yes. There are no contracts and no setup fees. Cancel from your account, or call or text (415) 555-0186.
Try it on tonight's calls.
Fourteen days free on any plan. Set it up this afternoon and Pilotlight answers your phone tonight.
14 days free on any plan
Keep your business number
Set up with a real person in 10 minutes
No contracts. Cancel anytime.
Rather talk to a person first?
Call or text (415) 555-0186
hello@getpilotlight.com
Start your 14-day free trial
Two minutes. No credit card to start.
Start my free trial